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Maintenance Requests

The engineering staff is a team with complementary skills and diversified expertise. They provide not only superior general building repairs and maintenance, but also a professional level of mechanical engineering to accommodate almost any service or support your firm could require. If your needs exceed our staff's expertise, we will recommend select vendors for you to contact. The building management for 400-444 North Capitol Street, N.W. has a radio communication system by which all engineering personnel, security and cleaning staff can be paged to provide you with prompt service in the event of an emergency.

Routine maintenance calls include services such as replacing light bulbs, replenishing restroom supplies and providing entry into telephone closets. Depending on the daily schedule of the maintenance staff, the building management may need on occasion to assign priorities to tenant work tickets.

For your convenience this handbook includes an On-Line Electronic Tenant® Service Request System. Use this system to submit routine maintenance requests directly to the engineering department, track the status of previously submitted requests, download important documents and communicate with the Management Office.

  1. Simply click on the link below,
  2. Enter your username and password
  3. Choose the action you would like to complete

 Click here to log into the Electronic Tenant ® Service Request System (opens in new window)

Completing a Service Request Form

After logging in, click on the "Electronic Maintenance Request Form" Link. Users will be taken to a service request form.

  • Step One- Confirm or complete all contact information.
  • Step Two- Choose the nature or type of request being submitted.
  • Step Three- If applicable provide details of the contractor to be used.
  • Step Four - Review all information thoroughly. Click submit.

You will receive conformation via e-mail that your request was submitted to the Management Office.

Updating User Information

Personalized user information is used to auto-fill the Electronic Maintenance Request Form for quick and easy submission. In addition, accurate contact information will assist the management staff in expediting all maintenance requests.  Each user should check regularly to ensure that accurate information is on file.

Electronic Maintenance Request Log

This feature allows tenants to track and monitor all service requests submitted through the Electronic Tenant® Service Request System.  Service requests are sorted by month and with the current month displayed upon entry.

Listed below is a list of downloadable and printable administrative forms.

Questions regarding the Electronic Tenant® Service Request System should be directed to the Management Office.

Click here to log into the Electronic Tenant® Service Request System (opens in new window)

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